Get to know your drivers Another important person for your clients service : your driver ! Actually it is not only the driver, but also the car that is used for the clients program. Probably you already have a network of different drivers according to the region and program. How did you choose your partners …

Get to know your guides Most probably you will work with Freelance guides that you know already for some time and you know that they are serious and reliable. Keep in mind that the guide is your “window” to the clients. He is the one in contact with them and (after sales) your most important …

How to use Trello in your Reservation Process As soon as you start working on a reservation request, you will enter into your Trello Reservations board.   Get started in Trello Open your Trello Reservation Board.   You will create a new card in the first column for your potential customer. The first column “To …

Follow up on a reservation You have sent your first itinerary and rate proposal to your client. What comes next ?    

Organise your reservations Once we receive a reservation request for your destination, please be aware that usually the client never takes the travel itinerary that we propose on our website, it is always customised and tailor-made, which means, you have to prepare the itinerary once again and also recalculate the pricing. We will have a …

Guidelines for being a Phima reservation agent   Tourism today Short introduction to how tourism works Mission and Vision of Phima Voyages Who are our clients ? Responsible and rural tourism   Reservations and telephone Reservation procedure including booking formula Professional phone – usage and procedure How to use Travelmaker to prepare your itinerary Paiement …

Train your local partners Setting up your set of local partners, be it homestays or activities around traditional customs is one of the main missions of Phima Voyages trips. As representative of Phima Voyages in your country, you have special access to all our training material we have created and compiled so far. In this …

How to organise yourself ? You have worked hard to prepare your itineraries, get your local partners, make pictures and spread the word about the trips you sell. And here you go, you get your first reservation requests ! How to make sure that everything goes smoothly and you won’t forget anything ? There is …

Calculate the total cost of your customers trip We have already talked about Creating a travel itinerary for your clients. From this (written) itinerary, you can deduct the total cost of your customers trip. Each hotel, activity, driver, guide or entrance has not only to be defined in words, but also with a cost. This …

Measure your impact As a responsible travel agency, you need to measure your impact in order to see how things are developping. In the first place, you will fix yourself measurable goals. Keep it simple ! Some idea of goals: Lower your energy bill of the office by 10% by switching off electrical devices every …