1. What Information Is Collected
Phima Voyages may collect personal information like name, telephone number, email address, date of birth, home or business mailing address, and details regarding your mode of payment, e.g., credit/debit card or account information, when you access certain areas of the Website that require registration or payment for products and services, or if you require more information about those services.
At other times, Phima Voyages may collect information that cannot be used to directly identify you, such as browser type, Dynamic Internet Protocol (IP) address, “click stream” data, and similar non-personally identifiable information. For example, we may aggregate non-personal information about you and other customers who visit certain areas of our Website. Aggregated information will not contain any information that can be linked directly back to you.
When you open emails from us or engage in SMS or MMS communications, we may log and store such information. We may also use “Push” notifications to update you with information related to your products and service. We may also keep records of various communications regarding the types of products and services that you indicate are of interest to you via your response to email and text messaging. You will always have the option to opt-out of such communications by clicking an “unsubscribe” link contained in our email, replying “STOP” to our text messages, or adjusting the settings on your mobile device.
2. How Do We Collect Information
We may collect information from you in several different areas on the Website, including, without limitation, those described below:
You may be asked to complete a registration form and provide personally identifiable information; you may also be asked to choose a user-id and password in order to take advantage of certain features the Website, such as newsletters or information about specials or promotions. Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please be advised that some products and services available on the Website require registration, and if you elect not to provide such information, you will not be able to take advantage of those products and services.
Cookies and Tracking Technology
We may also collect additional information from your browser each time you visit our Website. We may collect information on the pages that you visit, and other actions that you take while using our Website. This information may include your IP address, the type of browser, the time that your browser was used to access our Website, and the referring website address.
Our Internet Service Providers (defined below) may also use other standard web-based technologies to analyze your movements and activities while accessing our Website. The technologies include analytic solutions, such as web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for Website content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet Service Provider’s server logs, and may be available for extended periods of time.
3. How Is your Information Used
We may use your personal information to contact you via mail, email, text message, push notification, or telephone in order to give you updates about our special events, travel schedules, reservation services, or other information that may be important to you and for your travel experience. We also use return email addresses to answer the email we receive from you. We may also use your IP address to help protect us and our Internet Service Providers from fraud.
Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to help organize and manage your customer relationship and our business, to conduct business, to provide you with customer and member support, to perform functions that are described to you at the time of collection.
We may also use non-personal aggregate information to improve our Website. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Website, or that a certain demographic groups completed our registration form in particular areas of our Website. Such information may also be used to analyze the effectiveness of our business and advertising models.
4. Shared Information
We share your personal information with the Internet Service Providers as appropriate. We may also share personally identifiable information with outside, non-affiliated third parties that offer products and services that are complementary to our product lines. We may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of Phima Voyages or any transaction that involves the sale or assignment of some or all of our assets.
5. Links To Third-Party Websites
6. Information Security
Phima Voyages makes reasonable efforts to ensure that our Internet Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Internet Service Providers who perform legitimate business functions for Phima Voyages are authorized to access your personal information.
Notwithstanding our efforts, the Internet and online services have inherent security risks. Phima Voyages cannot promise, and you should not expect, that personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose personal information or any username or password that you are required to use to access the services on this Website.
7. Data Retention Periods
We will retain your information for as long as your account is active or as needed to provide our services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Access to Personal Information and Consent to Transfer
The first time that you provide us with registration information through our Website, you may be offered the opportunity to subscribe to and receive additional information about our products and services. After your first use, you can make changes to your personal information and your initial choices by accessing your account or by contacting customer service email at email@example.com.