Booking Conditions

BOOKING CONDITIONS

Phima Voyages needs the following information to process your trip reservation and confirmation. Be assured that all this information is strictly confidential and Phima Voyages never makes it public, unless the information is necessary to ensure your personal safety or health (as in case of allergies, dietary treatments or restrictions and medications).

How to make your reservation?

Write to the following e-mail address: info@phimavoyages.com indicating:

  • Type of desired room (single, double, triple or family)
  • Start and end date of the package tour.
  • Full name (as written in the passport )
  • Nationality
  • Passport number
  • Age
  • Profession
  • Dietary restrictions
  • Drug allergies
  • Allergies
  • Address, e-mail address, home and emergency telephone

 

BOOKING CONDITIONS AND PAYMENT

Once you have made your reservation, Phima Voyages will send you a reply with the confirmation of your trip that guarantees all services.

At this time, we request an initial prepayment of 50% for any program. Payments are made through our Anyguide booking system after we send you the invoice. The remaining 50% will be paid no later than 60 days before the date of your trip with Phima Voyages.

If you have booked less than 60 days before the trip, Phima Voyages requests the full payment of your trip at the time of confirmation. We will send you the invoice for the full amount to be paid.

If you cancel your reservation more than 60 days before the arrival, 30 % of the prepaid amount is retained.

Phima Voyages does not assume the bank charges for any payment made. Please check directly with your bank for any applicable charges.

FORMALITIES

Each participant must comply with the regulations and laws of Peru (Passport, visa, vaccination record, additional documents…) for the entire duration of the trip, as well as respect the country’s customs procedures regulating the export of objects or illegal substances.

Failure to comply with these rules and/or failure to present the valid documents the day of departure, or any delay caused by the customer will result in customer’s responsibility for payment of all expenses incurred.

CANCELLATION

Phima Voyages reserves the right to cancel a trip in the following cases:

  • When the customer has not paid the total of the stay, 60 days before arrival. The prepayment won’t be reimbursed in this case.
  • In case of force majeure (events beyond our control) that affect the organization of the trip (strikes, flight cancellations, weather conditions), we will try to propose alternatives for customers already in Peru. Phima Voyages will not cover any expenses incurred by a program change in cases of force majeure.
  • Phima Voyages may be forced to cancel or  modify all or part of the stay in case of force majeure (strikes, political unrest, security problems). As this is beyond our control, Phima Voyages does not accept any responsibility for any modification or cancellation, however we will be guided in our judgment by the safety and security of our customers.
  • Trip cancellations initiated by the customer must be in writing. The customer should also explain the reason for the cancellation.
  • Our cancellation refund policy is as follows:
    • More than 60 days prior to start of trip: 70% of prepayment will be refunded.
    • Between 60 and 31 days prior to start of trip: 50% of the tour price will be refunded.
    • Between 30 and 16 days prior to the start of trip: 25% of the tour price will be refunded
    • Between 15 days and date of arrival : No refund will be made

INCLUDED SERVICES

Phima Voyages includes all services detailed in each of its programs.

Our trips include guide service as follows: We use the services of a local guide (un orientador) whenever possible (this does not mean that they necessarily speak English or French). At the same time you travel with a private driver as well as an English or French-speaking tour conductor.

SERVICES NOT INCLUDED

  • Airport taxes (national or international)
  • Any national or international airfare not included within travels of Phima Voyages
  • All bus journeys not included in the program of Phima Voyages
  • Excess baggage rates
  • Visits and activities not included in the program
  • Alcoholic beverages and soft drinks
  • Meals not indicated in the program
  • Tips to drivers and guides
  • Laundry service
  • Travel insurance
  • Expenses incurred by foreign events in operation with Phima Voyages

 

REPATRIATION AND TRAVEL INSURANCE

We recommend paying for your entire trip with your bankcard since in most cases this includes repatriation insurance, travel or accident insurance. Please check with your bank.

Otherwise, we recommend you purchase travel insurance with our partner company Chapka Assurances. We will ask you to send us proof of your travel insurance, otherwise Phima Voyages declines any responsibility.

RISKS

Each participant must be aware that there might be risks of all types, due to local conditions (remote medical centres, lack of communication, poor conditions of some infrastructure…) and risks associated with popular activities (e.g., horseback riding). Understanding all this information, the customer is solely responsible for the risks associated with travel and can’t transfer any responsibility onto Phima Voyages and its guides.

If the circumstances require (climatic reasons or unforeseen events), Phima Voyages reserves the right to change means of transport, accommodation or routes. Dates and departure times may be subject to change and participants cannot claim any compensation. Phima Voyages reserves the right at any time to remove from a group any person whose behavior can be considered  a danger to the safety of the other members of the group or the welfare of the participants. No compensation will be provided.

RESPONSIBILITIES

Phima Voyages works with local partners and the participation of local communities, with a team and trained staff for the proper functioning of the programs. At the same time, Phima Voyages outsources hotel services, restaurants, airlines, public transport and other services. They have also been trained to meet the quality standards that Phima Voyages wants to give to its customers. However, these providers are independent and we do not have direct control over them.

Therefore, Phima Voyages cannot assume any problem caused by these providers, such as loss of luggage, delays, damages, etc., but we will always be intermediaries in favour of our clients.

The payment of the reservation of our programs shall signify approval of the terms and conditions and covers all our services.

RATES

Our rates are advertised at the time of contract agreement; they can be changed due to the currency fluctuations.

DETAILS OF INVOICE

Business name :                CONSULTORES Y SERVICIOS PHIMA E.I.R.L.

RUC :                                   206 002 45 946

Address :                            Jr. Union 688, Chachapoyas

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